Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing and using the services of Tallwstrag ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Company Information:
Tallwstrag
26 Ashville Terrace, Edinburgh EH6 8DD, Великобритания
Phone: +447427121520
Email: [email protected]

2. Description of Services

Tallwstrag provides professional office services including:

  • Virtual assistant services
  • Document management solutions
  • Business process automation
  • Customer support solutions
  • Administrative support services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Accounts and Registration

3.1 Account Creation

To access certain services, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

3.2 Eligibility

You must be at least 18 years old and legally capable of entering into contracts to use our services.

4. Service Agreements and Payments

4.1 Service Contracts

Specific services will be provided under separate service agreements that supplement these terms. Service agreements will detail:

  • Scope of work and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Confidentiality requirements

4.2 Payment Terms

  • Payments are due according to the agreed schedule
  • Late payments may incur additional charges
  • We accept various payment methods as agreed
  • All prices are in British Pounds (GBP) unless specified otherwise

5. User Responsibilities

You agree to:

  • Use our services only for lawful purposes
  • Provide necessary information and access for service delivery
  • Maintain confidentiality of sensitive business information
  • Comply with all applicable laws and regulations
  • Not interfere with or disrupt our services
  • Not attempt to gain unauthorized access to our systems

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, software, and materials provided by us remain our intellectual property or that of our licensors.

6.2 Client Intellectual Property

You retain ownership of your intellectual property. You grant us a limited license to use your materials solely for providing the agreed services.

6.3 Work Product

Unless otherwise agreed, work product created specifically for you will be owned by you upon full payment.

7. Confidentiality

We understand the confidential nature of business information and agree to:

  • Maintain strict confidentiality of client information
  • Use information only for providing agreed services
  • Implement appropriate security measures
  • Return or destroy confidential information upon request

8. Service Level and Availability

We strive to provide high-quality services but cannot guarantee:

  • Uninterrupted service availability
  • Error-free operation
  • Specific response times unless agreed in writing

We will use reasonable efforts to minimize service disruptions and notify you of planned maintenance.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for the specific service
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for losses caused by factors beyond our control
  • You agree to indemnify us against claims arising from your use of our services

10. Termination

10.1 Termination by Either Party

Either party may terminate services with appropriate notice as specified in the service agreement.

10.2 Immediate Termination

We may immediately terminate services if you:

  • Breach these terms or service agreements
  • Fail to make required payments
  • Engage in illegal or harmful activities

10.3 Effect of Termination

Upon termination:

  • All unpaid fees become immediately due
  • We will return your confidential information
  • Surviving provisions remain in effect

11. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you acknowledge our data processing practices as described in our Privacy Policy.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by English law and subject to the jurisdiction of English courts.

12.2 Dispute Resolution Process

  1. Direct negotiation in good faith
  2. Mediation through a mutually agreed mediator
  3. Legal proceedings in appropriate English courts

13. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or other force majeure events.

14. Modifications

We may update these terms periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.

15. Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms of Service:

  • Email: [email protected]
  • Phone: +447427121520
  • Address: 26 Ashville Terrace, Edinburgh EH6 8DD, Великобритания